MY VM DOES NOT SEEM TO HAVE A NETWORK ADAPTER, EVEN THOUGH IT IS CONNECTED TO A NETWORK.

For the following steps, you need to connect to your VM using the Cyclades connection guide . If your VM cannot be reached though the Internet, we suggest you use the console, as described in the above guide.

First, you need to check if your adapter is present but inactive. Try the following command if you have a Linux VM:

ifconfig -a

These commands list the network interfaces of your VM, regardless of their state, and should include your new interface (e.g. eth1), provided that it is registered by your OS.

If your interface is not listed, then there is a possible cause for this behavior:

*BSD images do not support hot-plugging

Unfortunately, *BSD images do not have this feature and thus, it is essential to reboot your VM from the Cyclades UI. A reboot from inside the VM will not suffice, as explained in the reboot FAQ.

If the above case doesn't apply to your situation, please contact us to look more into your problem.